A plugin for osTicket which posts notifications to a Zulip stream.
Forked from: https://github.com/clonemeagain/osticket-slack
Which was originally forked from: https://github.com/thammanna/osticket-slack.
Clone this repo or download the zip file and place the contents into your include/plugins folder.
This plugin uses CURL and tested on osTicket-1.10.1
- php_curl
- A Zulip bot account configured to be an incoming webhook
- Access your Zulip system in a web browser
- Click the gear in the upp, right-hand corner, select 'Settings'
- Select 'Your Bots'
- Select 'Add a new bot'
- Select "Incoming Webook", Give a name to your bot and record your settings to be added to the osTicket configuration.
- Click "Create Bot"
Create a ticket!
You should see something like the following appear in your Slack channel:
(add link to screenshot)
When a user replies, you'll get something like:
(add link to screenshot)