Repeated rejection of student ID despite submitting relevent documents and proof of education

[natimerry]

Hi everyone,

Hello,

I’m facing repeated rejections for my Student ID request, even though I’ve submitted all the necessary documents. Here’s the issue:

• I study at DPS Ruby Park.
• The school does not issue school emails, which seems to be a requirement for verification.
• I’ve submitted other official documents like my report cards, fee receipts, and official letters.
• Despite this, my request keeps getting rejected.

I’m frustrated because all the documents provided should serve as valid proof of my student status. How can I resolve this?

[silver02050]

Thanks for your posting.

• Check the Exact Reason for Rejection – If the rejection message doesn’t specify why, contact the support team directly and ask for clarification.

• Provide an Official Letter from the School – Request a signed letter on official school letterhead stating your enrollment status. If school emails are mandatory, the letter should clarify that DPS Ruby Park does not issue them.

• Ask for Alternative Verification Methods – Some platforms accept alternative verification, such as a student ID card, admission confirmation, or a letter from the principal.

• Escalate the Issue – If the support team is unresponsive, try reaching out via multiple channels (email, phone, or live chat). If possible, ask your school to contact them on your behalf.

[natimerry]

Thanks for your reply, I plan on contacting support directly and ask my school to provide a written confirmation of my admission, but I can't seem to figure out how to contact the support team, some assistance would be appreciated

[samus-aran]

Hi @natimerry

Please re-read your rejection reasons. Even if you submit multiple pieces of evidence we won't be able to cross reference them if you have no billing/profile information.

• I don't have a school-issued email address, what other official proof of enrollment is accepted?
• What types of evidence does the Student Developer Pack application accept?
• My selected school states I must have a specific school-issued email address but it’s incorrect, what should I do?

You will need to provide to the support team evidence that your school does not supply academic emails anymore because our records confirm it did. Hope this helps.