Bot Message is not read intermittently

[evadavit]

Hi all, I have a re-entry message configured that gets called On Return of an intent mapper node. Intermittently this message isn’t being read by the bot. The log events table shows that the interaction was visited and there is no error there. I noticed the “AxiosError” on the left hand side which I suspect is related to this but I didn’t find any helpful details in the error.

In a given day, without making any changes to the bot and by following the exact same script, I can have a couple conversations where the message is read out as expected, followed by conversations where it isn't, finally followed by conversations where it is again read as expected.

I've first documented this issue as far back as two months ago. Most recently I've experienced this issue yesterday. Ex session id where the message was not read: 2558a53e-18b6-42da-84c8-10a227ed374b

Please let me know what other info you require. Here is the Mix Community thread https://community.mix.nuance.com/t/message-is-not-read-intermittently/6467