diff --git a/content/support/learning-about-github-support/about-github-premium-support.md b/content/support/learning-about-github-support/about-github-premium-support.md index ee08534c8daf..6886d805220f 100644 --- a/content/support/learning-about-github-support/about-github-premium-support.md +++ b/content/support/learning-about-github-support/about-github-premium-support.md @@ -44,8 +44,8 @@ There are two {% data variables.contact.premium_support %} plans: Premium and Pr | Training | Access to premium content | | | Members with support entitlements | 20 | 40 | | Resources | Priority ticket handling | | -Escalation management | For high and urgent priority tickets | For High and Urgent priority tickets -Incident management | None | For urgent priority tickets, as needed +| Escalation management | For High and Urgent priority tickets | For High and Urgent priority tickets | +| Incident management | None | For Urgent priority tickets, as needed | | Health checks | {% ifversion not ghes %}None{% else %}Unlimited automated health check reports (see [Generating a health check for your enterprise](/admin/enterprise-management/monitoring-your-appliance/generating-a-health-check-for-your-enterprise)){% endif %} | | | {% ifversion ghes %} | | Crisis prevention | None | Yearly participation in guided incident simulations to help you be prepared | diff --git a/data/reusables/support/scope-of-support.md b/data/reusables/support/scope-of-support.md index 0b5c53fcd8f6..49986ff47a77 100644 --- a/data/reusables/support/scope-of-support.md +++ b/data/reusables/support/scope-of-support.md @@ -8,8 +8,8 @@ If your support request is outside of the scope of what our team can help you wi * Configuration of external authentication systems, such as SAML identity providers * Open source projects * Writing or debugging new queries for {% data variables.product.prodname_codeql %} -* Cloud provider configurations, such as virtual network setup, custom firewall, or proxy rules. -* Container orchestration, such as Kubernetes setup, networking, etc. +* Cloud provider configurations, such as virtual network setup, custom firewall, or proxy rules +* Container orchestration, such as Kubernetes setup, or networking * Detailed assistance with workflows and data management * {% data variables.release-phases.public_preview_caps %} features. Support for {% data variables.release-phases.public_preview %} features is out of {% data variables.contact.github_support %}'s scope. {% ifversion ghec or ghes %}For support with {% data variables.release-phases.public_preview %} features, you can contact your account manager on {% data variables.contact.contact_enterprise_sales %}.{% endif %}