Cannot import the backup from one phone to another

[Victor239]

Steps to reproduce the behaviour

1. Both devices using v2.5.3
2. On my old phone went to Backup preferences, Default Export Format: GnuCash XML, Export all transactions
3. Then clicked Create Backup
4. On new phone went through the setup wizard and selected to import my accounts, then selected the newly created file (which I've copied over to this device)
5. The app crashed with the toast notification An error occurred whilst importing the GnuCash accounts
6. Opening the app again doesn't show any accounts or transactions

Expected behaviour

It should import successfully

Actual behaviour

Import fails.

Software specifications

• GnuCash Android version: 2.5.3
• System Android version: 15
• Device type: Google Pixel 8

Suggested Resolution

N/A

[jmoore-lightboxre]

I had a similar experience when I had to factory reset my phone (was rebooting ever few hours). I backed up GnuCash-Pocket to a gnca.gz file. Copied that file remotely, restored the file after factory reset, but have not been able to restore the backup.

I can gunzip the file and look at the gnca XML and it all looks correct, but I cannot restore the file.